INFORMATION TECHNOLOGY SERVICES DIVISION

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9-1-1 and Enhanced 9-1-1 Programs

The Statewide 9-1-1 Program office is responsible for managing the state's 9-1-1 program on behalf of all 9-1-1 jurisdictions. It provides a single point of coordination and support associated with state responsibilities for managing the 9-1-1 Program. The office manages the department's statutory responsibilities for the development, implementation, and operation of 9-1-1 emergency telephone systems throughout the state. This office works closely with managers of 9-1-1 jurisdictions, emergency response providers, elected officials and telephone company personnel in the planning, implementation, and funding of emergency telephone systems.

9-1-1 and E9-1-1

• FAQs About 9-1-1
• FAQs About E9-1-1
• FAQs About 9-1-1 Program Monitoring
• E9-1-1 Project Status Report
• E9-1-1 Statewide Solution
• E9-1-1 White Paper
• Governors' to the Rescue E9-1-1
• PS/ALI Project
• Calling 9-1-1 from your Cell Phone
• Calling 9-1-1 from your VoIP Service
• Summary of RFP & Offeror's Proposal
• Test for Text Telephones (TTY)

Wireless E9-1-1

• Wireless E9-1-1 Deployment
• Statewide Deployment Plan
• Statewide Network Status Map
• Emergency Notification Services
• LR Kimball's Recommendations On the Development of a Statewide Enhanced 9-1-1 System
• Carrier Cost Recovery Guidelines 
• Optional Carrier Cost Recovery Invoicing Form

Next Generation 9-1-1

What's New?

• 9-1-1 ePass Service
• Next Generation 9-1-1 Initiative (NG9-1-1)

Governing Statutes/Administrative Rules & Reports

• Funding Guidelines
• Governing Statutes
• Administrative Rules Chapter 13: Telecommunications
• 2009 9-1-1 Legislative Report

PSAP Information

• E9-1-1 Coordinator's Handbook
• Appendix A PhaseI/II Wireless Deployment Only
• E9-1-1 Plan Application
• 9-1-1 PSAP Manager List
• PSAP Inventory

Workshops and Training

• PSAP Manager's Workshops:
  November 2008
  May 2009
   

• Public Safety Communications Professional Certification Program - 
  MSU Great Falls

County Issued RFPs

• The following information is listed by request: NO LISTINGS AT THIS TIME.

Associations & Organizations

• Association of Public-Safety Communications Officials -
  APCO International
• Montana APCO
• Cellular Telecommunication Internet Association (Wireless Newslines)
• National Academies of Emergency Dispatch
• National Association of State 9-1-1 Administrators
• National Emergency Number Association (NENA)
• NENA Company ID Database
• Public Safety Dispatching News

Available Resources

• Montana Addressing Guidebook for Local Governments- contains a list of recommended tasks for creating physical addresses. For a copy, please email Monica Ness, Assistant Program Manager.
• Grant Sources
• FCC Report and Order 94-102
• USDOJ Misuse and Abuse of 9-1-1